Shipping Policy

Production and Shipping Time

Because SleekBoxes products are custom manufactured, production begins only after the customer has approved the final proof and all required order specifications have been confirmed.

Standard orders are generally scheduled to ship within 12 to 15 business days after final proof approval, unless a different production schedule is stated in the quotation, order confirmation, or invoice.

Production time refers to the period required to manufacture and prepare an order for shipment. It does not include carrier transit time after the order leaves our facility.

All production and shipping timeframes are estimates unless SleekBoxes expressly agrees to a specific schedule in writing.

Final Proof Approval

Production schedules begin after final proof approval. Where an estimated production schedule depends on same-day approval, the final approved proof must generally be received by 11:00 AM Eastern Time.

Proofs approved after that cutoff may be treated as having been approved on the following business day, which may add an additional business day to the estimated production schedule.

Delays in customer approval, artwork submission, specification confirmation, payment, or other information required to begin production may also extend the estimated completion date.

Rush and Expedited Orders

Rush production may be available for certain orders, materials, quantities, and product types for an additional fee.

When SleekBoxes confirms an eligible rush order in writing, we may schedule the order to ship within approximately 8 business days after final proof approval.

Availability of rush production must be confirmed before the order is placed or before production begins. Rush production does not necessarily include expedited carrier delivery unless expedited shipping is also specifically purchased.

Where an expedited production or delivery option is quoted at an additional percentage or fixed charge, the applicable fee will be stated in the customer's quotation, invoice, or order confirmation.

Shipping and Delivery Estimates

Once an order is completed and passes our quality control process, it is prepared for shipment using the applicable carrier and service level.

Carrier transit and delivery dates are estimates. SleekBoxes does not guarantee a specific delivery date unless such a guarantee has been expressly provided in writing for the applicable order.

Delivery times may be affected by circumstances outside our direct control, including carrier delays, severe weather, natural disasters, transportation disruptions, customs procedures, labor disruptions, government actions, trade restrictions, supply-chain interruptions, technical problems, or other unforeseen events.

Shipping Charges

Shipping charges, including any free-shipping eligibility, are determined by the quotation, order confirmation, invoice, shipment destination, order size, service level, and other applicable factors.

Where SleekBoxes offers free ground shipping, the offer applies only to the destinations and shipping methods specifically stated in the applicable quotation, promotion, invoice, or order confirmation.

Expedited shipping, special handling, split shipments, international delivery, remote-area delivery, or other non-standard services may result in additional charges.

Manufacturing Locations

SleekBoxes works with manufacturing and production capabilities in multiple locations, including locations outside the United States. The production location for a particular order may vary depending on product specifications, material availability, production capacity, pricing, logistics, and other operational considerations.

Selection of a production location does not change the customer-approved specifications for the order. All products remain subject to our applicable quality control procedures before shipment.

Business Days and Holidays

Production schedules are calculated using business days and may be affected by weekends, holidays, manufacturing shutdowns, carrier closures, or other scheduled non-operating days.

SleekBoxes may suspend or reduce production, proof review, customer service, or outbound shipping during holidays or scheduled closures. Orders remain in the production queue during such closures, and applicable timelines resume on the next active business day.

Holiday schedules may vary by production facility, supplier, manufacturing location, or shipping carrier.

Damaged Shipments

We inspect orders as part of our quality control process before shipment. However, damage may occasionally occur while a shipment is in the possession of a carrier.

If your products arrive damaged, you must notify SleekBoxes within 3 business days of delivery.

Please provide:

• Your order or invoice number
• A description of the damage
• The approximate quantity affected
• Clear photographs of the damaged products
• Photographs of the outer shipping cartons or packaging
• Photographs of any visible carrier damage or shipping labels, where applicable

Please retain all damaged products and shipping materials until we advise you that they may be discarded. The carrier may require the original packaging as part of a damage investigation.

Shipping damage claims may be subject to carrier inspection, documentation requirements, or other claim procedures.

Lost Shipments

If tracking information indicates a delivery problem or you believe that a shipment has been lost in transit, please contact SleekBoxes as soon as reasonably possible.

We may work with the applicable carrier to investigate the shipment. Carrier investigations and claim processing times are outside the direct control of SleekBoxes.

A shipment shown by the carrier as delivered may require additional investigation before it can be treated as lost.

Quantity Variations and Extra Units

Custom manufacturing processes may occasionally result in minor quantity variations. Where practical, SleekBoxes may include a small number of additional units with an order at no additional charge.

Any complimentary overage is provided as a courtesy and does not modify the ordered quantity, pricing, or specifications.

Delays Beyond Our Control

SleekBoxes will make commercially reasonable efforts to produce and ship orders according to the applicable estimated schedule. However, we are not responsible for delays caused by events or circumstances outside our reasonable control.

Such circumstances may include, without limitation, carrier delays, weather events, natural disasters, supply shortages, material availability, customs delays, transportation disruptions, governmental actions, import or export restrictions, labor disputes, utility or technology failures, public emergencies, or disruptions affecting suppliers or manufacturing partners.

Non-Refundable Shipping and Production Costs

Costs already incurred for custom production, rush manufacturing, expedited services, shipping, freight, design work, prepress work, materials, tooling, or other custom services may be non-refundable once those costs have been incurred.

Cancellation and refund eligibility are governed by our applicable Refund Policy and Terms and Conditions.

Related Policies

This Shipping Policy should be read together with our Refund Policy and Terms and Conditions.