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Refund Policy Final Proof Approval Reporting a Defect Inspection and Returns Reprints and Replacements Non-Refundable Costs Issues Not Covered Shipping Damage Related Policies

Refund Policy

Because SleekBoxes products are custom-made to customer specifications, orders are generally non-refundable once production has started.

If a manufacturing defect, production error, or material deviation attributable to SleekBoxes is confirmed by our quality control team, we may reproduce or replace the affected products at no additional charge.

Final Proof Approval

Production begins according to the final artwork, dimensions, materials, finishes, colors, text, graphics, and other specifications approved by the customer.

Customers are responsible for carefully reviewing all proofs before approval. SleekBoxes is not responsible for errors contained in an approved proof, including spelling mistakes, incorrect text, artwork placement, design elements, dimensions, or other customer-approved specifications.

Digital proofs are intended to show layout, positioning, text, graphics, and general appearance. Exact color matching cannot always be guaranteed because monitors, printing equipment, inks, paper, board, coatings, lamination, and other finishing processes may produce natural variations.

Reporting a Manufacturing Defect

If you believe your order contains a manufacturing defect or does not materially match the approved specifications, you must notify SleekBoxes within 3 business days of receiving the order.

Please provide sufficient information for us to review the issue, including:

  • Your order or invoice number
  • A description of the reported issue
  • The approximate quantity affected
  • Clear photographs or videos showing the defect
  • Photographs of the outer packaging if shipping damage is suspected

Examples of issues that may qualify for review include incorrect dimensions, incorrect material, significant print misalignment, incorrect finishing, defective die cutting, or another production error that materially differs from the approved specifications.

Inspection and Returns

SleekBoxes may request additional photographs, videos, samples, or the return of some or all affected products before determining whether a manufacturing defect has occurred.

Do not return products without first receiving return instructions from SleekBoxes. Any products requested for inspection must be from the reported production batch and must remain unaltered.

Our quality control team will compare the reported products with the approved proof, order specifications, and applicable production records.

Reprints and Replacements

If SleekBoxes confirms that the affected products contain a manufacturing defect or materially fail to meet the approved specifications due to an error attributable to SleekBoxes, we may, at our discretion, reproduce or replace the affected products at no additional charge.

Unless otherwise agreed by SleekBoxes in writing, verified production issues are resolved through reprint or replacement rather than a monetary refund.

Non-Refundable Orders and Costs

Because our products are manufactured specifically for each customer, payments and production costs are generally non-refundable after production has begun.

Costs already incurred for custom design work, artwork preparation, prepress services, printing plates, dies, tooling, materials, manufacturing, expedited production, shipping, or other customized services may also be non-refundable.

Issues Not Covered by This Policy

Reprints, replacements, or refunds generally do not apply to issues caused by:

  • Errors or specifications approved in the final proof
  • Customer-supplied artwork, text, dimensions, or other information
  • Minor color variations inherent in commercial printing
  • Differences between screen colors and printed colors
  • Normal variations in paper, board, ink, coatings, lamination, or other materials
  • Changes requested after final proof approval or after production begins
  • Improper handling, storage, modification, or use after delivery

Shipping Damage

If products are damaged during transportation, please notify us within 3 business days of delivery and provide photographs of both the damaged products and the shipping packaging.

Shipping-related claims are reviewed separately from manufacturing defects and may be subject to carrier investigation or other shipping claim procedures.

This Refund Policy should be read together with our Terms and Conditions and Shipping Policy.